FAQs

Ordering

How do I place an order?

You can place an order with us directly through this site, or if you prefer, you can order through Faire via our Faire direct link

*please note you can only purchase our BLOOM seedstick cards directly on this website.

What is your lead time?

We aim to dispatch orders within 2-3 working days (often sooner), however if you have opted for your order to be packaged with celo bags or kard klasps then the average lead time will be 5-7 working days to allow for hand packing. 

Please be aware that during seasonal and peak times, this lead time may vary, however we always endeavour to dispatch orders as quickly as possible.

Minimum order and shipping costs

Our minimum order value is £50 and we offer carriage paid on orders of £125 or higher. For orders under £125 we charge £7.50 for UK next day delivery. For international orders we will provide a shipping quote, before we ship the order.

How do I pay?

Payments on account can be made via banker transfer or by card (via a link on the
invoice). Alternatively, you can pay by card at the time of ordering.

Out of stock items and returns

Back order items

We try to make sure that all of our products are in stock at all times, but sometimes this isn’t possible. Where a design is out of stock, we will split the order and send what we have available with the rest to follow on back order. In some cases, we will contact you to see if you would rather wait for your order to be delivered complete.

Returns

Cards are purchased on a firm sale basis - we do not offer a sale or return service. If there are any errors or damages to your border, please let us know within 7 days of receiving the order by emailing hello@stormyknight.co.uk

Trade Accounts

Can I set up a trade account?

Yes! It’s easy – just click here to set up a trade account with us

Do you offer exclusivity?

We do not offer exclusivity, however when reviewing any new enquiries we do take into consideration their location in relation to our existing stockists to ensure that they are not in too close a proximity.

Products

Country of origin and materials

All of our products are printed in the UK onto FSC certified card, and our envelopes are FSC certified or recycled. For more information on specific products please contact us at hello@stormyknight.co.uk

Packaging

All of our cards come naked (with the envelops nested inside) and paper banded in 6’s as standard. We appreciate that our customers all have different needs regarding displaying cards so we offer celo bag and kard klasp packaging at an additional cost – this is to cover the labour of handpacking them in the required format. The cost is 5p per card and will be added at the checkout. Please note that these options will also require a slightly longer lead time to allow for packing.

Bloom Seedstick® Cards

When is the best time to plant my seedsticks®?

Its best to plant your seedsticks® between April and June, after the risk of frost has passed.

How should I store my seedsticks®?

Store them in a cool, dry place to preserve their planting capabilities

Can I plant them indoors?

Yes! Make sure they are planted in a spot that receives natural sunlight

Are they environmentally friendly?

Very much so – they are produced in the UK onto biodegradable material – there are no plastics used in the packaging.